# Terms of Use

We’re excited to have you on board as we work to empower Muslim women by offering a safe, trustworthy, and Islaamically compliant space for buying and selling.

These Terms of Use ("Terms") are the foundation of using our platform. When you sign up to use **Nadra Marketplace Ltd (hereinafter "Nadra" "We" "Us" "Our")**, you're agreeing to abide by these **standards**, so let’s walk you through them—no confusing jargon here, just plain, simple guidelines, in shaa Allaah!

***

### **1. Eligibility and Account Use**

* **Minimum Age**:\
  If you're under the legal age to manage your account on your own, you’ll need permission from a parent or guardian to use our services. Parents and guardians, please note that you are responsible for your child or teen's activities on Nadra.
* **One Account Per Person**:\
  Each account is for personal use only—no sharing, transferring, or creating accounts on behalf of someone else.
* **Keep It Secure**:\
  Your account is your gateway to Nadra. Please keep your login details safe and private. We’re not responsible for anything that happens if your account details are compromised.

***

### **2. Selling on Nadra**

We’ve created Nadra to connect amazing and dedicated Muslim women entrepreneurs with purpose-driven shoppers and supporters who share their values. Here's what you need to know:

* **Keep It Real**:\
  Sellers should ensure their listings are clear and detailed. Be sure to mention any imperfections or key details buyers should know. Don’t worry—Nadra will soon share tips to help you create even better product descriptions!
* **Responsibility for Inventory**:\
  Only list products that are ready to go. If you make items on demand, let buyers know upfront!
* **Delivery Process**:\
  Sellers are responsible for dropping off their items at designated locations set by our logistics partners. From there, we’ll handle the rest—coordinating deliveries with trusted providers like [<mark style="color:purple;">**Faramove**</mark>](https://faramove.co)**,** [<mark style="color:purple;">**GIG**</mark> ](https://giglogistics.com)**Logistics, or**[ <mark style="color:purple;">**Fez Delivery**</mark>](https://fezdelivery.co) to ensure smooth shipping!

***

### **3. Prohibited Activities**

Let’s work together to maintain a safe and supportive marketplace. Here’s what **NOT** to do:

* Selling items that are Haraam or unsuitable for our Muslim community.
* Posting any offensive, discriminatory, hateful, or impermissible content. See[ <mark style="color:purple;">Permissible Posts.</mark>](/ethics/business-dealings/permissible-posts.md)
* Using dishonesty, fraud, or deceptive practices.
* Violating copyright or intellectual property laws.
* Engaging in prohibited business practices on the platform like Riba (interest) or Gharar (excessive uncertainty).

If you’re ever unsure, confused or need clarity reach out to us anytime, [<mark style="color:purple;">wecare@nadra.ng.</mark>](https://mail.google.com/mail/u/0/?fs=1\&tf=cm\&source=mailto\&su=Terms+of+service+Inquiry\&to=wecare@nadra.ng\&body=As-Salaamu+Alaykum,%0D%0A%0D%0AI+would+like+to+know+more+about...)

{% hint style="info" %}
Drop shipping is not allowed. Let’s keep it halaal and simple!

[<mark style="color:orange;">What is drop shipping?</mark>](https://abukhadeejah.com/conditions-shuroot-of-a-correct-sale-and-purchase/)
{% endhint %}

***

### **4. Logistics, Refunds, and Policies**

We’re all about smooth deliveries (or shipping)! Here are some important details:

* **Shipping Partners**:\
  We will work with trusted logistics providers like Faramove, GIG Logistics, and Fez Delivery to make sure your products get where they need to go.
* **Refunds**:\
  Refund policies vary depending on the situation. For more information, check out our [<mark style="color:purple;">**Refund Policy**</mark><mark style="color:purple;">.</mark>](/ethics/nadra-policies/returns-and-refunds.md)
* **Privacy**:\
  We respect your privacy. Learn about how we handle your data in our [<mark style="color:purple;">**Privacy Policy**</mark><mark style="color:purple;">.</mark>](/ethics/nadra-policies/privacy-policy.md)
* **Payouts:**\
  Payouts will be processed as outlined in our [<mark style="color:purple;">**Payments & Transactions.**</mark>](/ethics/nadra-policies/payments-and-transactions.md)

***

### **5. Internal Policies**

To keep things running smoothly, we have internal guidelines in place. Don’t worry—everything that applies to you is clearly outlined here. :thumbsup:

* As we grow, these policies might evolve. We’ll always do our best to notify you of any important updates.
* Non-compliance with these standards may result in either temporary suspension or permanent removal from the platform.

{% hint style="info" %}
Always refer to the most recent version of our Terms for updates.
{% endhint %}

***

### **6. Account Termination**

We hope to never part ways, but:

**Our Rights:**

* We reserve the right to suspend or terminate accounts that do not adhere to our [<mark style="color:purple;">**terms of use**</mark>](#id-3.-prohibited-activities) or Nadra [<mark style="color:purple;">**ethic**</mark>](/ethics/nadra-framework/the-framework.md)<mark style="color:purple;">**s**</mark>  <mark style="color:red;">**|**</mark> [<mark style="color:purple;">**Learn more**</mark>](/ethics/business-dealings/buying-and-selling.md)<mark style="color:purple;">**.**</mark>
* Violations of these policies may involve actions that harm the community or hinder our long-term goals of sustainable, respectful growth. This includes unethical behavior such as fraud, dishonest advertising, or actions that compromise the trust and well-being of other users.

**Your Rights:**

* If you believe we’ve made an error in judgment, you have the right to appeal our decision. We’re committed to reviewing your case—please reach out to us at <mark style="color:purple;">**<wecare@nadra.ng>.**</mark>

***

### **7. Nadra’s Role**

* Nadra is a platform—think of it like the online version of your favorite market. While we don’t own or sell the products listed, we strive to maintain safety and quality
* Before making a purchase, take time to read product descriptions and check out seller reviews. We’ll ensure sellers are thoroughly verified.

***

### **8. Governing Laws**

* **Islaamic Principles**:\
  Honesty, fairness, and trust are at the core of every transaction.
* **Legal Jurisdictions**:\
  For any legal issues, we adhere to the laws of Nigeria and, when applicable, the laws of England and Wales.

***

### **9. Have Questions? Reach Out!**

We’re here to help. If you have any questions—whether it's about listings, policies, or what to do next—don’t hesitate to reach out:

📧 [<mark style="color:purple;">wecare@nadra.ng</mark>](https://mail.google.com/mail/u/0/?fs=1\&tf=cm\&source=mailto\&su=Terms+of+service+Inquiry\&to=wecare@nadra.ng\&body=As-Salaamu+Alaykum,%0D%0A%0D%0AI+would+like+to+know+more+about...)

> JazaakiLlaahu Khaira! Thank you for being a part of the Nadra family. Together, we’re building a safe and ethical marketplace, *In shaa Allaah!*


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